Victoria's Beauty & Aesthetics, an aesthetics spa in the Bronx, NY, serves a neighborhood where clients call in English, Spanish, and Russian. Agxntsix built "Vic" — a production AI voice receptionist that doesn't just answer calls, it completes them: checking availability, booking, rescheduling, and canceling appointments in the spa's CRM while the caller is still on the line.
Agxntsix Team
Updated on Dec 2025
Victoria's Beauty & Aesthetics, an aesthetics spa in the Bronx, NY, serves a neighborhood where clients call in English, Spanish, and Russian. Agxntsix built "Vic" — a production AI voice receptionist that doesn't just answer calls, it completes them: checking availability, booking, rescheduling, and canceling appointments in the spa's CRM while the caller is still on the line.
A busy spa front desk can only do one thing at a time. Calls that arrive during treatments, after hours, or in a language the staff member on duty doesn't speak all end the same way — the booking doesn't happen.
Agxntsix deployed "Vic", an AI receptionist built on Vapi and integrated directly with the spa's GoHighLevel CRM, with real-time tool calls that complete actions mid-conversation instead of taking messages.
The receptionist runs as a production service connected to the spa's existing GoHighLevel CRM — no new software for staff to learn. Every call is automatically analyzed afterward, and the monitoring pipeline flags patterns that need prompt tuning.
The spa's phone now completes bookings instead of collecting voicemails:
| Metric | Before | After |
|---|---|---|
| Appointment Booking | Front desk only, during open hours | Booked, rescheduled, or canceled by AI mid-call, 24/7 |
| Returning Clients | Greeted with no context | Recognized via CRM lookup, personalized per caller |
| Language Coverage | Depended on who answered | English, Spanish, Russian — auto-detected |
| Follow-Through | Messages and phone tag | SMS directions, scheduled callbacks, CRM updated automatically |
| Quality Monitoring | No call review process | Every call scored by an AI analysis pipeline |
See how a voice AI receptionist can complete appointments in your calendar while the caller is still on the line.