OM Financial, a Canadian financial services firm with offices in Toronto and Mississauga, serves a multilingual client base across insurance and investments. Agxntsix built and operates a production voice AI receptionist that answers both office lines around the clock, detects caller intent, routes to the right person on a 12-member team, and writes structured analytics for every call to the firm's database.
Agxntsix Team
Updated on Dec 2025
OM Financial, a Canadian financial services firm with offices in Toronto and Mississauga, serves a multilingual client base across insurance and investments. Agxntsix built and operates a production voice AI receptionist that answers both office lines around the clock, detects caller intent, routes to the right person on a 12-member team, and writes structured analytics for every call to the firm's database.
A two-office firm with a dozen named roles — executive assistant, EVPs, regional VPs for insurance and investments, new business, compliance — needed every caller to reach the right person without a human switchboard, in whatever language the caller speaks.
Agxntsix deployed a production-grade AI receptionist (built on Vapi with GPT-4o, Deepgram Nova-3, and ElevenLabs) running on the firm's two live Canadian office lines, hosted in a Toronto region for data locality.
The assistant configuration is version-controlled with sync scripts and an automated evaluation suite, so every prompt change is regression-tested before it reaches the live phone lines. The system runs as a containerized service in a Toronto cloud region with the firm's database alongside it.
OM Financial now operates a receptionist that never closes, never misroutes a known intent, and turns every call into structured business data:
| Metric | Before | After |
|---|---|---|
| Reception Coverage | Business hours, two offices | 24/7 on both live office lines |
| Language Support | English-first reception | 29 languages, switchable mid-call |
| Call Routing | Caller re-explains at each handoff | Intent-detected warm transfer with context briefing |
| Executive Screening | Unscreened inbound requests | Gatekeeper routing via executive assistant |
| Call Intelligence | No structured call records | 8 data points captured per call in PostgreSQL |
See how a production voice AI receptionist can route every caller to the right person — in their language.